Refund policy

30-Day Return Policy

At CNCBits.ca, we want you to feel confident shopping with us. If something isn't right, we'll do our best to make it right.

We're a small Canadian business, not a large corporation. We believe in treating our customers fairly and ask the same in return. If there's ever an issue with your order, please reach out—we'll always do our best to find a solution.

30-Day Returns

Unused products in their original packaging may be returned within 30 days of delivery for a refund.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The original packaging must be included.

  • Proof of purchase is required.

Please contact us before returning any item so we can provide return instructions.

Used CNC Bits

Because CNC router bits are cutting tools, used bits cannot be returned unless they are found to be defective due to a manufacturing issue.

If you believe you've received a defective product, please contact us. We'll work with you to determine the issue and find the best solution.

Wrong Product?

If you accidentally ordered the wrong item, contact us as soon as possible. If your order hasn't shipped, we'll gladly help you make the change.

If it has already shipped, unused products may still be returned within our 30-day return period.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please let us know within 7 days of receiving your package.

We'll make it right as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.

  • The product is defective.

  • The item was damaged during shipping.

Refunds

Once your return has been received and inspected, your refund will be processed back to your original payment method.

Please allow a few business days for your financial institution to process the refund.

Questions?

If you're unsure whether a product is right for your project, we'd much rather answer your questions before you order.

Just send us an email—we're always happy to help you choose the right CNC bit for the job.

Frequently Asked Questions

How quickly do you ship orders?

All orders ship the next business day from our shop in New Brunswick. Because every product on our website is in stock, there's no waiting for supplier shipments or backorders.

Do you ship from Canada?

Yes! Every order ships from Canada, making delivery faster and easier for Canadian customers.

Will I have to pay duty or brokerage fees?

No. Since all orders ship from within Canada, you won't be charged surprise import duties or brokerage fees. We've already taken care of that so you don't have to.

How do I know which CNC bit I need?

If you're unsure, we're happy to help. Simply send us an email with the material you're cutting and the type of project you're working on, and we'll recommend the best bit for the job.

Why should I buy from CNCBits.ca instead of Amazon or a U.S. supplier?

We'll be honest, we can't always compete with Amazon on price and we're ok with that.

What we can offer is something that big retailers can't, personal service from someone who genuinely cares about your success.

Need help choosing the right bit? Have a question after dinner or on a weekend while working on your latest project? We do our best to answer emails and phone calls outside or regular business hours because we know that's often when hobbyists are out in the shop.

When you shop with CNCbits you're not just placing an order , you're building a relationship with a fellow Canadian CNC Enthusiast who's invested in helping you create something amazing.

Do you keep everything in stock?

Yes. Every product listed on our website is physically in stock and ready to ship.

Can you help me choose the right bit for my project?

Absolutely. Whether you're cutting plywood, hardwood, plastics, or aluminum, we're happy to help you choose the right tool for the best results.

What is your return policy?

Unused products in their original packaging may be returned within 30 days of delivery. Used cutting tools cannot be returned unless they are found to be defective. If you have any concerns with your order, please contact us and we'll do our best to make it right.

Who answers customer emails?

Every email is answered personally by Bill, the owner of CNCBits.ca. You'll receive advice from someone with more than 15 years of CNC experience—not a customer service call centre.

Do you sell to beginners?

Absolutely. Many of our customers are just starting their CNC journey. We're always happy to answer questions and help you choose the right tooling, no matter your experience level.

Where are you located?

We're proudly based in Fredericton, New Brunswick, and ship orders to customers across Canada.

Do you ship outside Canada?

Yes we do, we will ship worldwide!